Effective Date: August 1, 2026

At Hisense Nairobi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details
  • Communication records when you contact us
  • Device, browser, and website usage information
  • Cookies and analytics data

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Arrange product delivery
  • Respond to enquiries and provide customer support
  • Communicate important updates about your order
  • Improve our website, products, and services
  • Prevent fraud and unauthorized activities
  • Comply with legal and regulatory requirements

3. Cash on Delivery Orders

Hisense Nairobi currently offers Cash on Delivery (COD) as its primary payment method.

The information you provide during checkout is used to:

  • Confirm your order
  • Coordinate delivery
  • Contact you regarding your order
  • Arrange nationwide delivery through our delivery partner, G4S

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website performance
  • Understand how visitors use our website
  • Provide a better shopping experience

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

5. Analytics and Advertising

We may use trusted third-party tools to better understand how visitors use our website and to improve our marketing efforts.

These tools may include:

  • Google Analytics
  • Google Ads
  • Google Merchant Center
  • Google Tag Manager

These services may collect anonymous information such as pages visited, time spent on the website, browser type, and device information.

6. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary with trusted service providers, including:

  • G4S for nationwide delivery
  • Technology providers who help operate our website
  • Government or regulatory authorities where required by law

These partners only receive the information necessary to perform their services.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Our website uses industry-standard security measures, including secure connections (SSL), to help protect the information you share with us.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of your personal information where permitted by law
  • Ask questions about how your information is used

To make any of these requests, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Please note that we are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page together with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Hisense Nairobi

Phone: 0798 730 650

Email: orders@hisensenairobi.co.ke

Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM

Showroom Address:
Gabarone Line Skymall Building
3rd Floor, Shop No. 502
Nairobi, Kenya

Your Privacy Matters

At Hisense Nairobi, protecting your personal information is an important part of the service we provide. We are committed to handling your information responsibly, maintaining transparency, and continually improving the security of your online shopping experience.