Terms & Conditions

Effective Date: August 1, 2026

Welcome to Hisense Nairobi. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Hisense Nairobi is an independent electronics retailer specializing exclusively in genuine Hisense products. We offer a wide range of home appliances and consumer electronics, including TVs, refrigerators, washing machines, microwaves, cookers, air conditioners, and accessories.

2. Eligibility

By using this website, you confirm that you:

  • Are at least 18 years of age or have the permission of a parent or legal guardian.

  • Have the legal capacity to enter into a binding agreement.

  • Will provide accurate and complete information when placing an order.

3. Products & Availability

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

  • Product images are for illustration purposes and may vary slightly from the actual product.

  • Product specifications may change without prior notice from the manufacturer.

  • All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you to discuss the available options.

4. Pricing

All prices displayed on our website are in Kenyan Shillings (KES).

While we strive to ensure pricing accuracy, errors may occasionally occur.

If we discover an incorrect price before your order has been dispatched, we reserve the right to cancel the order and notify you before proceeding.

5. Placing an Order

Submitting an order does not automatically constitute acceptance of that order.

Once your order has been received:

  • Our team will review your order.

  • We may contact you to verify your order details.

  • We will confirm product availability.

  • Your order will be prepared for dispatch once confirmed.

We reserve the right to decline or cancel an order where necessary, including where fraudulent activity is suspected or product availability changes.

6. Payment

Hisense Nairobi currently offers Cash on Delivery (COD) where applicable under our delivery policy.

Additional payment methods may be introduced in the future and will be displayed on our website.

7. Delivery

We offer nationwide delivery across Kenya through our trusted logistics partner, G4S Kenya.

Delivery times provided on our website are estimates and may vary depending on your location or circumstances beyond our control.

Please refer to our Shipping Policy for detailed delivery information.

8. Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy.

Customers are encouraged to inspect their orders upon delivery and report any issues within the timelines specified in that policy.

9. Manufacturer Warranty

Many products sold by Hisense Nairobi include a manufacturer’s warranty.

Warranty terms vary depending on the product and cover manufacturing defects under normal use.

For full details, please refer to the warranty documentation supplied with your product.

10. Customer Responsibilities

When using our website or placing an order, you agree to:

  • Provide accurate and up-to-date information.

  • Ensure someone is available to receive your delivery.

  • Inspect your order upon delivery.

  • Follow the manufacturer’s instructions for installation and use.

  • Contact us promptly if you experience any issues with your order.

11. Intellectual Property

Unless otherwise stated, all content on this website—including text, graphics, logos, images, icons, and website design—is the property of Hisense Nairobi or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this website without our prior written permission.

12. Acceptable Website Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with the operation or security of the website.

  • Use automated tools to extract data without our permission.

13. Limitation of Liability

To the fullest extent permitted by law, Hisense Nairobi shall not be liable for:

  • Indirect, incidental, or consequential losses.

  • Delays caused by events beyond our reasonable control.

  • Losses resulting from misuse, improper installation, or unauthorized repairs.

  • Temporary interruptions or technical issues affecting the website.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

14. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations where such delays or failures are caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Severe weather.

  • Road closures.

  • Government restrictions.

  • Industrial action or strikes.

  • Power outages.

  • Courier disruptions.

  • Public emergencies.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control these websites and are not responsible for their content, services, or privacy practices.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective immediately upon publication on this page. We encourage you to review these Terms periodically.

18. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the Kenyan courts.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Hisense Nairobi

Phone: 0798 730 650

Email: orders@hisensenairobi.co.ke

Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM

Showroom Address:
Gabarone Line Skymall Building
3rd Floor, Shop No. 502
Nairobi, Kenya

Acceptance of These Terms

By accessing, browsing, or using the Hisense Nairobi website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

Thank you for choosing Hisense Nairobi. We appreciate your trust and look forward to serving you with genuine Hisense products and exceptional customer service.