Shipping Policy

Effective Date: August 1, 2026

At Hisense Nairobi, we are committed to delivering your order safely, securely, and on time. We partner with G4S Kenya to provide reliable nationwide delivery, ensuring your genuine Hisense products reach you in excellent condition.

How Delivery Works

1. Place Your Order

Browse our website and place your order online.

2. Order Confirmation

Our team will review and confirm your order before preparing it for dispatch.

3. Delivery via G4S

Your order is securely dispatched through G4S Kenya for nationwide delivery.

4. Receive Your Order

Once your order arrives, you’ll receive your genuine Hisense product and complete payment where Cash on Delivery applies.

Order Processing

Orders placed before 5:00 PM, Monday to Saturday, are processed the same day.

Orders placed after 5:00 PM or outside our business days will be processed on the next business day.

Processing times may vary during public holidays, promotional campaigns, or periods of unusually high order volumes.

Delivery Areas

We proudly deliver across Kenya through our trusted logistics partner, G4S Kenya.

Whether you’re in Nairobi or another part of the country, we’ll work to ensure your order reaches you safely and efficiently.

Estimated Delivery Times

Nairobi

Same-day delivery for eligible orders processed before 5:00 PM.

Outside Nairobi

Estimated delivery within 24–72 hours.

Remote Areas

Estimated delivery within 24–72 hours, depending on your location and the time your order is placed.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control.

Delivery Charges

Delivery charges are determined by G4S Kenya based on the shipment’s weight, size, and destination.

The applicable delivery fee will be communicated during order confirmation.

Delivery charges are paid directly to G4S before your order is dispatched.

Cash on Delivery (COD)

Hisense Nairobi offers Cash on Delivery (COD) where applicable under our delivery policy.

Our team will confirm your order before dispatch and advise you on the payment process.

Order Tracking

Once your order has been dispatched, you will receive a G4S tracking (waybill) number.

You can use this tracking number to monitor your shipment through G4S’s online tracking service until delivery.

Missed Deliveries

If you are unavailable at the time of delivery, G4S may attempt to contact you to arrange another delivery or collection, depending on your location and their delivery procedures.

To help avoid delays, please ensure the contact information provided during checkout is accurate and that someone is available to receive the order on the scheduled delivery date.

Damaged or Incorrect Orders

Please inspect your order as soon as it is delivered.

If your package arrives damaged, or you receive the wrong product, please contact us within 48 hours of delivery.

Where appropriate and after verification, we will arrange a replacement, exchange, or refund in accordance with our Returns & Refund Policy.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Road closures or transport disruptions

  • Public holidays

  • Security or safety concerns

  • Unexpected courier delays

If a delay occurs, we’ll keep you informed throughout the process.

Need Help?

If you have any questions about your delivery or need assistance with an existing order, we’re here to help.

Phone: 0798 730 650

Email: orders@hisensenairobi.co.ke

Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM

Showroom Address:
Gabarone Line Skymall Building
3rd Floor, Shop No. 502
Nairobi, Kenya

Our Commitment

Every order is handled with care from the moment it’s placed to the moment it’s delivered. By partnering with G4S Kenya, we’re committed to providing a secure, reliable, and professional delivery experience for customers across Kenya.